All Caves Collect clothing and leather goods are made in small run production in Melbourne, Australia. 

 

PLACING AN ORDER

Once your order has been placed, we will send you a confirmation email.  You will then be notified with a tracking number once your order has been shipped. 

If your order includes pre-order items, the whole order will be shipped when those items are ready. Please let us know if you would like items to be shipped seperately.

 

PAYMENT

Payments can be made securely through our web store. We are also happy to accept direct debits or PayPal payments, please email us at info@cavescollectstudio.com for this service.

 

AUSTRALIAN SHIPPING AND DELIVERY

Australian orders will be sent via Australia Post, EXPRESS Post service. Parcels require signature upon delivery.

We provide tracking but not insurance. If you wish to insure your order, please contact us at info@cavescollectstudio.com

 Please note, charges will apply. Caves Collect is not liable for any goods lost in transit. 

 

INTERNATIONAL SHIPPING AND DELIVERY

Caves Collect offers free worldwide shipping.

International orders will be sent via Australia Post, International Air Mail. 

We provide tracking but not insurance with International Parcels, please notify us if you'd like to add insurance to your order.

 Please note, charges will apply. Caves Collect is not liable for any goods lost in transit. 

 

Customs duties and taxes vary from country to country and are the responsibility of the customer. Please research the applicable charges for your country. 

 

RETURNS AND EXCHANGES

WRONG SIZE?  If you receive your order and it isn't the right fit or you, you can send it back and we'll send you the correct size.  STYLE ISN'T RIGHT FOR YOU?  If you receive your order and feel like the style isn't right for you, you can send it back to us and either swap it for something else, or we'll give you a credit code for our web shop.

*We know that online shopping can be tricky, so we will send your first exchange parcel free of charge. Please note however, that the customer is responsible for the costs of returning the item back to us. Shipping costs will apply after the first exchange parcel. Please don't hesitate to ask as many questions as you need, to make the right choice!

Credit notes are valid for 12 months from the date of issue. Please contact us at info@cavescollectstudio.com within 7 days of your intent to return the product. Returned items will only be accepted if they are in their original condition. Products must be in their original packaging with all tags attached. Returns may be sent with the customers preferred shipping arrangement, however returns will not be accepted after 20 days from original date of delivery. Returned items must be sent via express post to 81 Rupert st. Collingwood VIC Australia 3066. The customer is responsible for the costs of return shipping. Credit notes can not be redeemed concurrently with any other voucher code. Caves Collect does not reimburse customs duties for international orders.

Please note, we do not except exchanges on any sale items.  

 

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Caves Collect pays careful attention to the finish and quality of all its products. All orders are quality assessed before being dispatched.

     

    Please email us at info@cavescollectstudio if you have any further queries 

    Johanna and Sarah x