Application for Exchange 

order information
Name *
* exchange terms and conditions
Once your exchange has been received and processed. We will issue you with credit code to value of your purchase. We know that online shopping can be tricky, so we will send your first exchange parcel free of charge. Please note however, that the customer is responsible for the costs of returning the item back to us. Shipping costs will apply after the first exchange parcel. Please don't hesitate to ask as many questions as you need, to make the right choice! Credit notes are valid for 12 months from the date of issue. Please contact us within 7 days of your intent to return the product. Returned items will only be accepted if they are in their original condition, including the drawstring Caves Collect packaging bag. Products must be in their original packaging with all tags attached. Returns may be sent with the customers preferred shipping arrangement, however returns will not be accepted after 20 days from original date of delivery. Returns must be sent with a tracking number. Returned items must be sent via express post to 81 Rupert st. Collingwood VIC Australia 3066. The customer is responsible for the costs of return shipping. Credit notes can not be redeemed concurrently with any other voucher code. Caves Collect does not reimburse customs duties for international orders. Please note, we do not except exchanges on any sale items.
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