We make all Caves Collect clothing and leather goods in our studio in Melbourne, Australia. We make in both small run production and on a made to order basis. 

 

PLACING AN ORDER

Once your order has been placed, we will send you a confirmation email.  You will then be notified with a tracking number once your order has been made and shipped. 

 

PAYMENT

Payments can be made securely through our webstore. We are also happy to accept direct debits, please email us at info@cavescollectstudio.com for this service.

 

AUSTRALIAN SHIPPING AND DELIVERY

Australian orders will be sent via Australia Post, EXPRESS Post service. 

We provide tracking but not insurance. If you wish to insure your order, please contact us at info@cavescollectstudio.com

 Please note, charges will apply. Caves Collect is not liable for any goods lost in transit. 

 

INTERNATIONAL SHIPPING AND DELIVERY

Caves Collect offers FREE worldwide shipping.

International orders will be sent via Australia Post, International Air Mail. 

We provide tracking but not insurance with International Parcels, please notify us if you'd like to add insurance to your order.

 Please note, charges will apply. Caves Collect is not liable for any goods lost in transit. 

 

RETURNS AND EXCHANGES

Caves Collect offers exchange (when stock is available), or a credit note if you change your mind within 7 days. Credit notes are valid for 12 months from the date of issue. Please contact us at info@cavescollectstudio.com within 7 days of your intent to return the product. Returned items will only be accepted if they are in their original condition. Products must be in their original packaging with all tags attached. Returns may be sent with the customers preferred shipping arrangement, however returns will not be accepted after 20 days from original date of delivery. Returned items must be sent via express post to 81 Rupert st. Collingwood VIC Australia 3066. The customer is responsible for the costs of return shipping. Please note that Caves Collect will withhold postage costs from credit notes so please choose carefully! Credit notes can not be redeemed concurrently with any other voucher code.

 

Caves Collect pays careful attention to the finish and quality of all its products. All orders are quality assessed before being dispatched. 

 

Please email us at info@cavescollectstudio if you have any further queries 

Johanna and Sarah x